Your questions

Collection

I spotted an article in the collection catalogue. I can't see it on line. When will it be put on sale?

Articles are put on sale on our site, lmv.fr, as soon as they are in stock. If the article does not appear on our site, this means that it is not yet available for sale. We invite you to consult our site regularly to keep up to date with new stocks. You can also subscribe to the newsletter or follow our news on Facebook to stay informed.

How can I receive the collection catalogue by email?

LMV will not publish a paper version of its catalogue this season, in line with its environmental policy. You may consult the catalogue on line. To receive the old collection catalogue, please contact Customer Service.

Ordering

How can I place my first order on line?

To place your first order, please proceed as follows :

Search for article by the page headers. By product category or topic, or via the search engine.

Select the article, its colour and size and click on “Add to my shopping basket.”

  1. To validate your shopping basket :

    After selecting your articles, click on the shopping basket in the top right-hand corner to finalize your order.
    When the shopping basket page opens, check that all your articles are correct (right sizes and colours).
    You can now use your reduction vouchers for the whole shopping basket. Click on "Order".

  2. Identification:

    Identify yourself or create your account by filling in all the required fields.

  3. Invoicing/delivery information: complete your invoicing address :

    You may choose to send the parcel to your invoicing address or have it sent to another address. Click on “Continue”.

  4. Delivery Method :

    Choose your delivery method (TNT to your home or TNT to a Parcel Collection Point) then click on “Continue”.

  5. Payment Information :

    Choose your method of payment:
    - By cheque (your order will be dispatched on reception of the cheque)
    - By bank card (the payment page is totally secure)
    - By PayPal (only for a home delivery - the payment page is totally protected)

  6. Check all of your information.
    Tick “I accept the general conditions of sale”. Finish by clicking on “Order”.
  7. Confirmation :

    A confirmation email is sent to you within the hour to the email address provided when you entered your contact details.
    All information on your order will be communicated to you by email to the same address.

How may I track my order?

You can track your order by logging on to: My Account > My Orders

Can I cancel an order?

Yes. In order to do so, please contact our team either via the page with details of the order or by the contact form, or by calling 05 67 52 42 00 (price of a French local call - Monday to Friday from 9 a.m. to 12 mid-day and 2 p.m. to 5 p.m.).

Payment

What method of payment may I use?

We accept the following payment cards: Carte Bleue, Visa, and Mastercard.
For maximum security, we operate through a banking interface via the Banque Populaire.

You can also pay with your PayPal account.

We also accept cheques for payments from France.
The order is then dispatched, on reception of the cheque, to the address indicated at the time the order was placed.

Is the payment secure?

The company SAS Freducci has mandated the Banque Populaire to ensure secure payment.
Your banking details are encrypted, then sent securely to authorization servers, where your details are checked with your bank in order to prevent abuse and frauds.

Once your payment is validated, your data is destroyed: this is why we ask for your payment card number for each new order.

You can check the security level of our site for yourself via:

  • The Internet address of our banking interface, beginning with https (address bar at the top of your navigator)
  • The padlock and/or the key shown in the status bar at the bottom of your navigator window, which guarantee the confidentiality of the information sent.


In addition, be reminded that you must notify your bank or the organisation issuing your card of any fraudulent operation.

Where should I send my payment cheque?

Your cheque must be sent to the following address, noting your order number on the back :

LMV La Mode est à Vous
Service Web / Comptabilité
23 rue Paule Raymondis 31200 Toulouse
FRANCE


Warning: for payment by cheque, the order will only be dispatched after reception of your cheque.

How quickly is my account debited?

Your account is debited on validation of your order.

How can I benefit from a promotional code?

The promotional codes are distributed from time to time via our Newsletter or emailings. If you wish to profit from offers and advantages, we encourage you to subscribe to the loyalty programme.

I cannot apply my free shipping fee ?

Now the free shipping fee is applied automatically in your shopping cart if you are eligible (you must be connected to your account)

Delivery

What various delivery methods are available on lmv.fr?

Mainland France:

  • TNT Parcel Collection Point in 24 hours/48 hours*
  • TNT home delivery in 24 hours/48 hours *

* Except during sales and private sales periods


European Union : TNT

For the rest of the world (except Russia) : TNT and Colissimo.

To see the list of the countries where we deliver, please consult this .PDF file.
For more information, consult the "Delivery" page.

What happens if I am absent on the day when the parcel is delivered?

In France, TNT leaves an advice note in your letterbox. The parcel is then sent to the parcel collection centre nearest to your home.

What should I do if I receive a damaged parcel?

You should not take delivery of a damaged parcel (cardboard box with visible signs that it has been opened and/or damaged). It is imperative that you refuse it.

The parcels are always in impeccable condition when they are sent out and are sealed with a guarantee band, which must be present and intact.

Please inform us of your refusal in the “My Orders” parcel return column and describe the reason as “refusal of parcel”.
If the parcel was left in your letterbox or your caretaker took delivery of it, the parcel is considered to be “accepted as is”.
If no reservations were issued, we will not be able to take any disappearances into account.

Returns

Is the article received defective?

If one of the articles that you ordered arrives in a defective condition, please consult the procedure on the page "Returning an article".

May I return an article that is not suitable for me?

If a part or all of your order is not suitable, the law gives you 14 days from the day of reception to communicate your intention to return the article to us and to give the reason for this return.
Consult the procedure on the page "Returning an article".

Customer account

How may I change my personal data?

You can change your personal data by logging on to the column: My account > Account information.
To change or add delivery and invoicing addresses, go to the menu: My account > Address book

I forgot my password ?

If you forgot your password, go to the page "Forgotten Password".

How to subscribe to/unsubscribe from the Newsletter?

To subscribe to the newsletter, simply enter your email address in the field provided to this end at the bottom of the home page.

If you have an account on lmv.fr, log on your space, and click on the heading Subscription to the newsletter.
Tick the box provided to this end to subscribe or unsubscribe.

Loyalty

How may I obtain the LMV La Mode est à Vous loyalty card?

Visit the page "Loyalty card" to subscribe to and become familiar with all the advantages of our loyalty programme.

Where to find your loyalty card number?

How can I use my loyalty cheques on lmv.fr?

To use a cheque on the site, ensure that you have entered your loyalty card number properly on your lmv.fr.
Log on to your space to view all your loyalty cheques and reduction vouchers in the “My Reduction vouchers” section.
Contact the customer service, should any problem occur.

What should I do if I lose my discount card?

Please come to a store to declare the loss of your card.
You will receive a new card. Your loyalty scheme number will stay the same and you may continue to use it, even if it does not appear on your card.

My special loyalty offer does not work?

To receive
the special offers attached to your loyalty card, it is essential to connect to your account and make sure that your loyalty card is registered.

My loyalty card is not recognized

If your card has been purchased less than a month ago, you need to create your online account without writing your loyalty card number.
Then send us an email to tell us your loyalty card number and we will attach your number to your account.

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What browsers are compatible with your website LMV La Mode est à Vous?

Firefox , Chrome, Internet Explorer (8 or above) and Safari.
To enjoy an optimal navigation, we recommend using a current version of your browser.
You may experience problems with Internet Explorer 6 or lower : unable to access your account or order.